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Locations to Serve you.
Locations to Serve you.
Our drivers may be in your local area now. Serving Western North Carolina, Southwest Virginia and East Tennessee. Call ahead and book in advance for all of your transportation and delivery needs. We are a long distance taxi service
Passenger Information
Accepted Payment Methods
We accept payment from Visa, Mastercard, American Express, Apple Pay, Google Pay, Alipay, WeChat Pay. In App Payments supported with Taxicaller.
Late Cancellation - No Show
In the event you cancel a prescheduled trip less than 2 hours from time scheduled. You will incur a Late Cancellation fee. In the event our driver shows and you are not able to ride or you are a No Show a No Show fee will apply. Fees varies by distance.
Fees
Booking After Hours service must be pre scheduled and prepaid during regular business hours. Pickup fee applies for trips starting or ending after hours or out of primary area. Final Cost will include Transportation charge, pick up fee, plus any credit card fees. App bookings outside of Burke and Caldwell Counties in NC, must be prepaid before driver is sent to your location. If you cancel a prescheduled trip less than 2 hours from time scheduled. A late cancellation fee may apply. If we arrive and you are a no show, then you will be responsible for a no show fee. Fees varies by distance.
What if my inbound flight is delayed or diverted?
Abby tracks your inbound flight, for maximum efficiency. Then, in the Greater North Carolina markets, the first hour of waiting time is free. This usually mitigates all but the most stubborn gate, baggage or immigration delays. After that, we charge by the quarter-hour at the prevailing hourly fare for the vehicle-style you ordered.
If, after arriving into regional airspace, your flight diverts, Abby’s policy is to quickly cancel that reservation and book another car once we confirm your departure from the diversion city and you are on your way back to NC. This cuts your costs, for the original reservation, to half the estimated fare plus incurred costs like parking or tolls.
This is usually less expensive than keeping car#1 at the airport for an unknown diversion delay. But your final air leg will be short so there may be a short wait for car#2.
Alternatively, you can elect to request us to keep car#1 on your trip, on the clock, to assure we are there before you finally arrive at your intended airport. That first hour is still free. Call Abby anytime for help with these issues.
Terms & Passenger Info - Abby Cab Company Taxi Service
Welcome to Abby Cab Company! By accessing our marketplace platform at abbycab.com and utilizing our diverse transportation services, including but not limited to Abby Cab Company's taxi, shuttle, livery, and non-emergency medical transport (NEMT) services, you are entering into a contractual relationship with us. Please carefully read and accept these terms of service, as they govern your use of our platform, ensuring compliance with all relevant local, state, and federal transportation laws. Should you disagree with any of these terms, kindly refrain from using our platform or availing of our transportation services.
1. Ownership and Copyright
The materials featured on our marketplace platform, including text, videos, images, and related branding materials, are the intellectual property of Abby Cab Company and its affiliated entities, protected by copyright and trademark laws unless otherwise specified.
2. Limited Use License
We grant you a temporary, non-commercial, and personal license to download and view the materials on Abby Cab Company's website. This license does not confer ownership, and you are prohibited from modifying, copying, or using the materials for commercial purposes. Decompiling software or shareware, removing copyright notations, or transferring materials to another entity's server is strictly prohibited. This license will terminate if you violate any of these restrictions, and we reserve the right to terminate it at our discretion. Upon termination, you must delete any downloaded materials in your possession
3. Disclaimer
The information provided on our website is for informational purposes only and does not establish a business or professional services relationship unless explicitly specified otherwise. Links on our site may direct you to services or sites not operated by Abby Cab Company, and as such, we disclaim any warranties, expressed or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.
4. Limitations of Liability
Abby Cab Company and its suppliers and affiliate companies shall not be liable for any direct, indirect, incidental, special, exemplary, or consequential damages arising from or in connection with your use of our platform or services. We do not assume liability for any actions taken by independent contractor driver/operators, including any damages or injuries arising from your interaction with them.
5. Accuracy of Materials & Links
While we strive for accuracy, the materials on Abby Cab Company's website may contain technical, typographical, or photographic errors. We reserve the right to make changes to these materials at any time without notice. Additionally, links on our site to external services or sites not under our control do not imply our endorsement, and their use is at your own risk.
6. Submissions
We do not accept unauthorized idea submissions outside of established business relationships. Please refrain from communicating unauthorized idea submissions to us, as they are not considered confidential. Any ideas disclosed to us without a pre-existing, documented, and confidential business relationship will not be treated as confidential.
7. Livery Services
All deposits for charter and taxi/livery services are non-refundable. Please adhere to reservation time limits, and note that a 10-minute complementary allowance beyond the time limit is granted, after which a full hour fee applies. Abby Cab Company is not liable for mechanical breakdowns during transit, but we will assist in arranging alternative transportation. Passengers are responsible for any damage to our vehicles, fines for alcohol consumption, and sanitation fees.
8. Livery Drivers
Abby Cab Company markets and promotes transportation services but does not assume responsibility for independent drivers' actions. Drivers must adhere to all relevant regulations and standards set by the State of North Carolina. We are not liable for driver violations of these standards. Drivers are not allowed to represent their own taxi/livery services while engaged in referrals with Abby Cab Company.
9. Lost & Found Item
If you believe you've left an item in one of our vehicles, please contact us with trip details. While we make an effort to return lost items, we are not responsible for any lost or forgotten items and do not provide compensation or accounting for such items.
10. Governing Law
These terms are governed by the laws of the State of North Carolina. You are responsible for complying with the laws of your jurisdiction while using our website. In the event of any breach or dispute, you acknowledge our right to choose the jurisdiction for legal proceedings.
11. Modifications
Abby Cab Company may revise these terms of service at any time without notice. Your continued use of our website and services constitutes your agreement to the latest version of these terms. Thank you for your understanding and cooperation."