Passengers Information

We accept payment from Visa, Mastercard, American Express, Apple Pay, Google Pay, Alipay, WeChat Pay.  In App Payments supported with Taxicaller.

In the event you cancel a prescheduled trip less than 2 hours from time scheduled.  You will incur a Late Cancellation fee.  In the event our driver shows and you are not able to ride or you are a No Show a No Show fee will apply.  Fees varies by distance.

Booking  After Hours service must be pre scheduled and prepaid during regular business hours.  Pickup fee applies for trips starting or ending after hours or out of primary area.  Final Cost will include Transportation charge, pick up fee,  plus any credit card fees.  App bookings outside of Burke and Caldwell Counties in NC, must be prepaid before driver is sent to your location. If you cancel a prescheduled trip less than 2 hours from time scheduled.  A late cancellation fee may apply.  If we arrive and you are a no show, then you will be responsible for  a no show fee.   Fees varies by distance.

Abby tracks your inbound flight, for maximum efficiency. Then, in the Greater North Carolina markets, the first hour of waiting time is free. This usually mitigates all but the most stubborn gate, baggage or immigration delays. After that, we charge by the quarter-hour at the prevailing hourly fare for the vehicle-style you ordered.

If, after arriving into regional airspace, your flight diverts, Abby’s policy is to quickly cancel that reservation and book another car once we confirm your departure from the diversion city and you are on your way back to NC. This cuts your costs, for the original reservation, to half the estimated fare plus incurred costs like parking or tolls.

This is usually less expensive than keeping car#1 at the airport for an unknown diversion delay. But your final air leg will be short so there may be a short wait for car#2.

Alternatively, you can elect to request us to keep car#1 on your trip, on the clock, to assure we are there before you finally arrive at your intended airport. That first hour is still free. Call Abby anytime for help with these issues.